Southeastern

New – Season tickets

FAQs

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

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General

How do I make multiple bookings at the same time?
Answer to: How do I make multiple bookings at the same time? Answer

How do I print the booking confirmation page on completion of my transaction?
Answer to: How do I print the booking confirmation page on completion of my transaction? Answer

What address should I enter as my billing address?
Answer to: What address should I enter as my billing address? Answer

What is the minimum transaction your website will accept?
Answer to: What is the minimum transaction your website will accept? Answer

Refunds

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer

How long will it take for my refund to be processed?
Answer to: How long will it take for my refund to be processed? Answer

What should I do if I have received two identical sets of tickets?
Answer to: What should I do if I have received two identical sets of tickets? Answer

What should I do if I think I have been doubled charged?
Answer to: What should I do if I think I have been doubled charged? Answer

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