Log into My Account, click on “Apply for a Refund” and follow the instructions.
If you are in possession of the tickets for which you require a refund you must return these with the completed form. Your refund will not be processed until we are in receipt of the tickets. From receipt it will take up to 7 working days to process your refund and it may take a further 5 days for this credit to appear on your statement.
If you selected the self service ticket machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.
The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket. This information is available in ‘My Account’ under ’Check your order status’.